The Practical Guide to Managing Difficult Parents
- Have you a small number of parents who can sometimes be difficult?
- Do you want to ensure that relationships with parents are as harmonious as possible?
- Would you like to develop strategies for dealing with conflict and awkward situations?
Many of those who work in schools, support and secretarial as well as teaching, will have encountered a difficult situation with a parent at least once. Some parents can be very intimidating or even aggressive. Staff find themselves increasingly threatened by seemingly unreasonable parents. Such encounters can escalate to a situation where awkward conversations are avoided, or there is a complete breakdown in communication. This is especially true in Independent schools.
This Course Aims to:
- An insight into parents’ perspectives: what frustrates parents and makes them “difficult”
- Improved skills when dealing with potentially ugly situations
- Effective preparation for difficult meetings with parents
- The ability to handle unexpected encounters
- Increased awareness of the legal issues involved in schools
What other teachers have said about the course
Excellent content and delivery. Brilliant to be able to share experiences/ strategies with others.Siobhan Baldock - Downsend School
Excellent and food for thought.Joseph Tatham - St Columba's College
Full Course Content
- Why do parents become frustrated? Understanding parents’ perspectives
- Communication issues and breakdown
- Effective language and listening skills
Conflict and Anger
- Why Anger builds up
- How to spot potential problems to avoid 'conflict' or 'anger'
- How to manage when life becomes ugly
- Case studies: some real life situations
- Preparing for difficult meetings to try and get what you want
- Keeping calm and being in control
- Know how to cope with unexpected encounters
- Some Legal Issues that you really need to know