Coping with Difficult Conversations

Responding to the challenges of working in education with confidence

Bethany Kelly

Bethany is passionate that teachers should make their own learning a priority alongside that of their students. Her approach brings together her philosophical background, experience of a wide variety of independent schools, a creative method and an interest in popular culture. Bethany has worked in education for over 20 years in all, spending all but the first three years in leadership roles. trainer profile

Working in education can be extremely rewarding, when teams work well and staff are able to make a difference in the classroom then great things can happen.  However, as with other areas of work, there are times when being a part of the teaching professional can mean that you have to have difficult conversations.  These can be challenging both professionally and personally, especially when working in schools can be so collegial.  This course is about reflecting on the different difficult conversations we might face in education and making sure that attendees come away feeling confident about facing these encounters.  

Full Course Content

This Course Aims to:

  • To equip teachers with a clear understanding of why these conversations have to happen
  • To allow teachers to investigate the range of skills needed to be effective communicators
  • To understand the challenges of working in a close community
  • To tackle the highs and lows of working with your team
  • To help you cope with tough situations and be able to respond with confidence
  • To recognize the importance of setting clear goals for yourself


Course Outline:

Working with Colleagues

  • Can’t we all just get along? Should we be friends with our colleagues?
  • When things go wrong. Coping with different points of view
  • What would you do in a range of different scenarios?
  • Bringing People with you - managing change

Understanding yourself

  • Developing better communication skills to give you confidence
  • Giving and receiving better feedback - what really matters
  • Being a better listener - skills for for more productive conversations
  • The Do’s and Don’ts of Conversations

Working with the Wider Community

  • Challenging conversations with parents
  • Being ready for different encounters - what’s your end goal?
  • Reflecting on your own strengths & weaknesses
  • Top Tips to create your own action plan for your own context